8. DAMAGED, DEFECTIVE & INCORRECT ITEMS

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at contact@bryankids.store with your order number and photos of the item and its packaging. We'll cover return shipping in these cases and offer a replacement, a full refund, or another fix — whichever works best for you.

9. ORDER CANCELLATIONS

We pack and ship orders quickly, so cancellations can only be made while an order is still unfulfilled. Email us as soon as possible if you need to cancel — if the order has already shipped, it will need to go through the standard return process instead once it arrives.

10. LATE OR MISSING REFUNDS

If more than 10 business days have passed since you received your refund confirmation email and the funds haven't appeared, please:

1. Check your bank or card statement again — processing times vary by issuer.
2. Contact your card company or bank; posting a refund can take a few extra business days on their end.
3. If you've done both and still don't see it, email contact@bryankids.store with your order number and we'll look into it.

11. SALE & PROMOTIONAL ITEMS

Items purchased at full price follow the standard policy above. Items marked "Final Sale" on the product page or at checkout cannot be returned or exchanged for a refund, unless they arrive damaged or defective — see Section 8.

12. CHARGEBACKS & PAYMENT DISPUTES

If something's wrong with your order, please reach out to us first — most issues are resolved faster through a direct return or refund than through a bank dispute, and it helps us keep prices low for everyone. If a chargeback is filed for an order that was delivered as described, we'll respond with delivery and inspection evidence.

13. YOUR STATUTORY RIGHTS

This policy sits on top of, and doesn't replace, any statutory consumer protection you're entitled to under the law of your country or state of residence — for example, cooling-off or withdrawal rights for online purchases in the EU, UK, and elsewhere. Where a mandatory local rule gives you a stronger protection than this policy, that rule applies. Nothing here limits those rights.

14. CHANGES TO THIS POLICY

We may update this policy from time to time — for example, to reflect a change in our shipping carriers or process. The version in effect on the date you placed your order is the one that applies to it. Material changes will be posted here with an updated effective date.

15. CONTACT US

Still have a question? Our team replies within 1–2 business days, wherever you're ordering from.
Email: contact@bryankids.store

Bryan Kids — bryankids.store
This page is provided for general information and does not constitute legal advice