Bryan Kids — bryankids.store
Effective: August 30, 2026

We ship Bryan Kids orders worldwide. This policy covers how long processing and delivery typically take, what shipping costs, how to track your order, and what happens if something goes wrong along the way. It works alongside our Terms of Service and Return & Refund Policy.

AT A GLANCE
- Shipping cost: Free worldwide on every order, no minimum
- Processing time: 1–3 business days before your order leaves our warehouse
- Delivery estimate: 7–20 business days, varies by destination (see Section 3)
- Tracking: Emailed at dispatch; trackable anytime via our Tracking page

NOTE BEFORE PUBLISHING: The processing time and delivery estimates in this policy are placeholders based on typical timelines for a store shipping worldwide. Replace them with your actual warehouse/supplier processing time and real carrier transit times before publishing — customers will hold you to whatever numbers are printed here.

1. ORDER PROCESSING TIME

Every order is checked, packed, and prepared for dispatch before it ships — this usually takes 1–3 business days from the time your order is placed. Processing times may run longer during high-volume periods, such as holiday sales or new product launches; if that happens, we'll let you know by email.

Orders placed on weekends or public holidays begin processing on the next business day. Processing time is separate from, and in addition to, the delivery estimate in Section 3.

2. ESTIMATED DELIVERY TIMES

Once your order ships, delivery time depends on your destination and the carrier handling the final leg of delivery in your country. As a general guide:

- Domestic: 5–10 business days
- International: 10–20 business days
- Remote or rural areas: add 3–5 business days

These are estimates, not guarantees. Customs processing, local carrier capacity, weather, and regional holidays can all affect the final delivery date, and we're not able to control delays once a package is with the carrier or customs.

3. SHIPPING COST

We currently offer free standard shipping worldwide on every order, with no minimum purchase required. If we add a paid expedited or express option at checkout in the future, its cost and estimated delivery time will be shown before you complete your purchase.

4. ORDER TRACKING

Once your order ships, we'll email you a tracking number and a link to follow its progress. You can also look up your order anytime on our Tracking page (bryankids.store/apps/17TRACK). Tracking updates can take 24–72 hours to appear after your shipping confirmation, as carriers need time to scan the package into their system.

5. WHERE WE SHIP

We ship to most countries worldwide. A small number of remote or restricted destinations may not be available at checkout due to carrier limitations — if your country isn't listed at checkout, please email us at contact@bryankids.store and we'll let you know if we can arrange delivery.

6. CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs duties, import taxes, or brokerage fees charged by your country when the package arrives. These charges are set by your local customs authority, are outside our control, and aren't included in your order total unless stated otherwise at checkout — they're the customer's responsibility to pay.

We're not able to predict what these charges will be, as they vary by country and by the value of your order. If you have questions about import fees before you order, your local customs office is the best source.

7. ADDRESS ACCURACY

Please double-check your shipping address at checkout — we ship to exactly what's entered on the order. If you notice a mistake, email us at contact@bryankids.store as soon as possible; we can update it if the order hasn't started processing yet, but can't guarantee a change once it has. We're not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address provided at checkout, though we'll always do what we can to help resolve it.

8. SPLIT SHIPMENTS

If your order includes multiple items, it may occasionally ship in more than one package to get everything to you as quickly as possible. You won't be charged extra for this, and each package will have its own tracking number.

9. LOST, DELAYED & STOLEN PACKAGES

If tracking shows your order as delivered but you can't find it, please check with neighbors and building management first, as carriers sometimes mark packages delivered slightly before they physically arrive. If it's genuinely missing, or tracking hasn't updated in more than 10 business days, contact us at contact@bryankids.store with your order number and we'll open an investigation with the carrier and work with you on next steps, which may include a reshipment or refund at our discretion.

10. REFUSED OR UNCLAIMED PACKAGES

If a package is refused at delivery, returned to us as undeliverable, or goes unclaimed at a local pickup point, we'll notify you by email once it's back with us. In these cases, original shipping costs and any return shipping or customs fees charged to us are non-refundable and will be deducted from any refund issued, in line with our Return & Refund Policy.

11. CHANGES TO THIS POLICY

We may update this policy from time to time — for example, if we change carriers or add new shipping options. The version in effect on the date you placed your order is the one that applies to it. We'll update the effective date above whenever we make a material change.

12. CONTACT US

Questions about your shipment? Our team replies within 1–2 business days, wherever you're ordering from.
Email: contact@bryankids.store

Bryan Kids — bryankids.store
This page is provided for general information and does not constitute legal advice.